Get Your Order Faster with Click and Collect!

Get Your Order Faster with Click and Collect!

Are you tired of waiting for your online orders to arrive? With our convenient Click and Collect option, you can get your items faster and have more control over when and where you pick them up. Let’s dive into the details and answer some frequently asked questions about Click and Collect.

How Does Click and Collect Work?

When you reach the checkout page, after entering your shipping address, you’ll be prompted to select a delivery option. Choose “Click and Collect” and enjoy the benefits of this service without any extra delivery charges. It’s that simple!

How Long Will It Take?

We understand that time is valuable, which is why we strive to have your order ready for pickup as soon as possible. For orders placed before 2pm, your items will be ready within 30 minutes*. If you place an order after 2pm, it will be available for pickup the next business day. We’ll even send you an SMS to let you know when your order is ready!

*Please note that if an item is missing from your order, it may take a bit longer. But don’t worry, we’ll provide a suitable alternative if available.

What Do I Need to Bring?

When you come to pick up your items, make sure to bring valid photo identification and your email confirmation. If you paid with a credit card, we might ask you to provide the card as well. For added security, you’ll be required to sign for your order upon collection. So, don’t forget those important documents!

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Can Someone Else Pick Up My Order?

Absolutely! We understand that life can get busy, and you may need someone else to collect your order. Just make sure to specify their details in the delivery instructions. They will need to bring their photo ID and show the email confirmation to ensure a smooth handover. If you forgot to include their information, don’t worry! Just give us a call or reply to our SMS, and we’ll make the necessary arrangements.

What About Livestock?

If you’ve ordered live animals, we recommend picking them up on the same day or within 24 hours of placing your order. Failure to do so may result in a restocking fee of $5.95. Please keep in mind that stock availability for live feeders like fish and blackworms is not always guaranteed. If we’re out of stock at the moment, there might be a delay of up to 7 days before we receive more. We’ll keep you informed via email about the status of your livestock.

Missing Items from Your Order?

In the rare event that an item is missing from your order, we’ll notify you immediately. We’ll offer a similar item as a replacement if available. If not, you can choose to receive a refund, a credit, or put the item on backorder for a later delivery. Your satisfaction is our priority!

Where Do I Pick Up My Order?

Our store is conveniently located here. Your order will be waiting for you at the front counter area inside our store. For larger items, we’ll have them stored in our warehouse and bring them out to you upon your arrival. Look forward to a hassle-free pickup experience!

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Pick Up Anytime, Including Weekends!

We know that your schedule can be hectic, so we’ve made it easier for you to collect your order. Our store is open 7 days a week, including weekends and most public holidays. Enjoy the flexibility of choosing a pickup time that works best for you!

Final Call: Don’t Forget to Collect!

We give you 21 days to pick up your order. After that, if we haven’t received any written communication from you and your items remain uncollected, we’ll restock them and apply a restocking fee of $9.95. So, mark your calendar and make sure to grab your goodies within the given timeframe.

Check Our Trading Hours

To ensure a smooth pickup process, please take a look at our trading hours before heading over. We want to make sure we’re open when it’s most convenient for you!

Now that you know all about our Click and Collect service, why wait? Start shopping today and experience the convenience of fast and flexible pickup. Happy shopping!