Return Policy

Welcome to Karen’s Kollars! We are committed to ensuring that both you and your beloved pets are delighted with our products. If, for any reason, you are not entirely satisfied with your purchase, this Return Policy is here to guide you through the process of returning items to us.

1. Eligibility for Returns

We understand that sometimes your purchase may not meet your expectations. To be eligible for a return, please note the following conditions:

  • Timeframe: You must initiate a return within 30 days from the date of purchase. After this period, we may not be able to accept returns.
  • Condition: Items must be in their original condition, unopened, and unused. They should also be returned in their original packaging.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  • Contact Us: Send an email to our customer service team at [email protected] with your order number, the reason for the return, and any relevant details.
  • Wait for Approval: We will review your request and provide you with instructions on how to proceed if your return is approved.

3. Return Shipping

You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your items. Please include your order number with the returned items.

4. Refunds

Once we receive and inspect your returned items, we will process your refund. Please allow up to 7 business days for your refund to be credited back to the original payment method used for the purchase.

  • Refund Amount: Refunds will be issued for the purchase price of the returned items, excluding any shipping fees.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

6. Contact Us

If you have any questions or need further assistance regarding our Return Policy, please don’t hesitate to reach out to us:

We value your satisfaction and want to ensure that your shopping experience with Karen’s Kollars is as delightful as possible.